FAQ

HOW TO ORDER

Ready to shop with us? Here’s how you can order!

  1. Browse and select desired GUESS product from our category;
  2. Add products to your shopping cart by clicking 'ADD TO CART‘;
  3. Click the shopping bag icon on the upper right of your screen, then click 'CHECKOUT‘;
  4. Review carefully the items you’ve chose, then press 'CHECKOUT' to proceed to payment;
  5. But first! Fill out the address, shipment method and payment method then press 'PLACE ORDER‘;
  6. Transfer/ check the payment total amount accordingly, then confirmed your payment;
  7. Order’s done! Your order will be processed.

RETURN POLICY

It's OK to change your mind! Simply return the unused product in its original package within 7 days for a full refund.
Here’s all the steps you need to follow, to return our products!

  1. Email us at order.guess@storegilang.co.id, don’t forget to attach all the details of your Bank Account number, transfer-proof and ongoing issue (product defect or etc.)
  2. .We will refund you with the amount as the original payment, but the process takes time up to 30 working days, and will only be transferred every Thursday.